Privacy policy

Since 25 May 2018, the General Data Protection Regulation (GDPR) is in effect. Considering what is provided in it, IDEALLY has developed this Privacy Policy in order to demonstrate the commitment and respect for the rules of privacy and protection of personal data of its visitors, users, customers and partners.

IDEALLY commits to adopt the best practices in the field of security and protection of personal data, formalizing this Privacy Policy in order to make known the general rules of privacy and processing of personal data that it collects and treats in strict compliance with the European and national legislation for personal data protection.

Any information, regardless of its nature, related to an identified or identifiable person through the data it owns, is considered personal data.

With the exception of some of the features made available on the website, in which the user is requested express consent and agreement for the collection of personal information, IDEALLY website may be browsed without any need for disclosure of personal data.

IDEALLY reserves the right to change or update its Privacy Policy at any time, for example, to adapt it to legislative changes, and invites users to red it regularly.

Agreement and consent

By accessing this site, you expressly agree to this Privacy Policy. If you do not agree to any of its terms, you should not browse the site or provide your personal data.

Collection and processing of personal data

When visiting our website, the IP address may be registered and cookies used, as well as other technologies that allow us to collect general information about the users, their browsing interests on our website, as well as allowing the website correct functioning.

IDEALLY may collect, store and process any information or personal data that users voluntarily provide to us, namely, by contacting us through any form, by submitting a contact request, by subscribing to our newsletters and by participating in online surveys. The information may be used for statistical purposes, to contact the user or customer in promotions and direct marketing campaigns.

The personal data collected is processed by computer and in strict compliance with the legislation on the protection of personal data, being stored in specific applications or databases created for that purpose and, under no circumstances, will the collected data be used for any other purpose than that for which consent was given by the data owner.

Security of personal data

The IDEALLY website provides forms that collect information from users that require the implementation of security measures in the protection of personal data. In addition to the physical and logical security measures implemented by our service providers where the data is stored, all sessions are encrypted using a Digital Certificate, in order to ensure the safe transmission of your personal data over the internet.

Regardless the security measures adopted by IDEALLY, we advise users that they must also adopt additional security measures to protect their personal data, namely, ensuring the use of equipment and browsers properly updated with the latest security updates, use of firewall and antivirus, as well as validating the authenticity of the websites you visit.

Sharing of personal data

IDEALLY may share information with other companies from the business group, business partners, service providers, agents or authorized external resellers, so that it is possible for them to supply or deliver a certain contracted product or service or to maintain a commercial relationship, as well as to provide information about products and services that may be of interest to the customer or potential customer.

IDEALLY will only provide these external companies with the minimum amount of personal data necessary to provide services on behalf of IDEALLY, and they are not authorized to use such personal data for purposes other than providing the service or carrying out the requested operation.

IDEALLY does not transfer the personal data of its users, customers and partners to third parties for marketingpurposes, unless they have authorized it.

Although, in general, user’s personal data are not shared with third parties, in cases where such communication may occur, namely by legal provision, the user will be properly informed, being sent the identity of the recipients and the purpose of the treatment of the data provided.

Personal data may be disclosed by IDEALLY, in accordance with the legislation in effect, with a court order or a request from a competent authority.

There may be situations in which, for strategic or commercial reasons, IDEALLY decides to sell, buy, merge or reorganize its companies. Such transactions may involve, in accordance with applicable law, the disclosure of personal information to potential or actual buyers, or the receipt of such information from sellers.

It is IDEALLY's policy to seek adequate protection for information in these types of transactions.

IDEALLY may collect and share personal data, as well as any other additional information provided to it, to investigate, prevent or take measures regarding illegal practices, suspected fraud, situations involving potential threats to the physical integrity of any person, violation of conditions of IDEALLY usage or in any other situation provided by law.

Communication by e-mail

If users choose to provide us with their email address, we will communicate with them by email. IDEALLY does not share its user’s email addresses with companies that do not belong to IDEALLY.

Users can choose to stop receiving emails at any time.

Depending on the settings of the user’s email application, their personal information may be transmitted automatically when sending an email to IDEALLY.

Cancellation option

IDEALLY communicates regularly with users and customers who request, show interest or hire our services, either by e-mail or by phone.

IDEALLY may use e-mail addresses to confirm the opening of an account, to send payment notices, information about changes to our services, as well as notifications and other publications provided by law. As a rule, users cannot cancel these communications. In any case, these will be essentially informative and non-promotional.

IDEALLY gives the possibility to exercise the option of cancellation if users or customers do not wish to receive other types of communication, such as emails or updates about new products or services offered on this website. This cancellation option can be exercised autonomously and automatically by clicking directly on the unsubscribe link in the emails received or, alternatively, by sending an email with the request to unsubscribe@ideally.pt. This last option may take longer to be completed.

Data retention

IDEALLY will not retain the personal data of its users beyond the time necessary to fulfill the purpose for which they were collected or beyond the time required by law or applicable regulations.

Links to third-party websites

This website may contain links to other websites outside IDEALLY.

These links are provided in good faith, and IDEALLY cannot be held responsible for the possible collection and processing of personal data performed by websites belonging to third parties, therefore, there is no assumption of responsibility in relation to them and this Policy of Privacy is not applicable in such cases.

We advise you to read the Privacy and Personal Data Protection Policies of the websites you visit.

Cookies

This website uses cookies, which are small data files that can be created on the computer or mobile device and that are used by the browser to improve the user experience when visiting a website. In any case, your personal data or private information is not saved.

Unfortunately, there are no standard options for disabling cookies without completely disabling some of the features and resources provided by this website. You should be aware that disabling cookies may severely affect the functionality of this website and many other websites that you may visit.

Although we do not recommend disabling cookies, it is possible to disable their use in your internet browser settings. As these vary depending on the browser, it is necessary to access the help menu of the browser for more information.

This website uses Google Analytics, which is one of the most widespread and reliable analysis solutions on the market, in order to help IDEALLY understand how users browse the website and how we can improve their experience. Google Analytics cookies may collect how much time users spend on the website and on the pages they visit. In this way, it is possible to continue to improve our website to produce the best and relevant content for our users and customers.

For more information about Google Analytics cookies, visit the official Google Analytics page.

IP addresses

IDEALLY may store IP addresses to collect general information from the user, namely, what information it has shared, to determine which pages of our website have been visited and which topics are of interest, so that we can adjust and make available the most relevant information for visitors. It can also use IP addresses to help diagnose problems and in the administration of the website.

IDEALLY does not relate IP addresses to any personal data that allows a specific person to be identified, that is, under no circumstances is the user's visit recorded in such a way that it is possible to correlate and directly access his identity and personal data.

Analytical tools

IDEALLY may collect information during your visit to the website through automatic tools that include web beacons, cookies, embedded web links and other commonly used information collection tools.

These types of tools collect certain information that your browser provides, such as the type and language of the browser, the type of equipment, the country, the access times and the origin of the traffic from which the user navigated to the IDEALLY website.

By using these tools, IDEALLY will also be able to confirm receipt of e-mails that the recipient has agreed to receive and control other information, such as the pages visited and the time spent browsing the website, as well as other data not associated with a specific person. 

Embedded links

IDEALLY emails may use links designed to take you to a relevant area of the website to determine the effectiveness of marketing initiatives.

These links can allow IDEALLY to determine whether the recipient opened or clicked on a specific link in the email associated with a marketing initiative. The information about that interaction can be associated with your personal identity.

If you do not want IDEALLY to collect information about the links you clicked, you can always choose not to click on the links in the emails you receive.

Query, access and updating your personal data

Under the terms of the Personal Data Protection Law, the data owner is granted the right to access, update, correct or delete their personal data at any time, as well as the right to object to the use of the data provided for marketingpurposes, to send informational communications or to be included in lists or informational services. If you have not done so at the time of the data collection, you can send a written request to the address provided on our website or send the request by email to privacy@ideally.pt.